This week, WorkingNation’s #WeeklyChangemaker is Carmen Tapio, the president & CEO of North End Teleservices.
In partnership with the Omaha Economic Development Corp., Carmen created North End Teleservices to strategically create jobs in a part of Omaha with consistently high unemployment rates.
Tapio’s business model, rather than focusing on one industry, instead works with a variety, from retail to health care. The company encourages workers with no prior experience to join the team and quickly helps promote them internally into quality assurance, training, human resources, and IT. One of Tapio’s main objectives in starting North End Teleservices was to provide local workers with a wide range of technical skills that could help them create successful careers.
North End was the first workforce partner in a unique partnership promoting registered apprenticeship programs through the U.S. Department of Labor, the Nebraska Department of Labor and Bellevue University. The company was named 2017 Small Business of the Year by Greater Omaha Chamber of Commerce.⠀
While the majority of the call center industry offers low wages, part-time jobs, and high turnover rates, North End Teleservices deliberately strays from the mold to help people work where they live and change their lives through immediate high earnings, great benefits, and internal promotion rates. The company’s reliance on technology encourages workers to learn new technical skills that can help them regardless of what their next career move is. By hiring and developing underutilized talent, Carmen and her team are impacting lives in a remarkable way that is bolstering her community and pushing people to set and achieve new goals. ⠀
Who is an entrepreneur making a difference in your community?
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